Wednesday, November 24, 2010

Spirit Airlines computer crash causes holiday travel snarl

Spirit Airlines is working with the company that oversees its computer systems to fix problems with their reservations scheme, Misty Pinson, Director of Corporate Communications for Spirit Airlines told CNN.

“All flights are operating and we have not had any cancellations. We are very proud of our workers for stepping up and ensuring that our customers are checked in without an automated system.”

Scott Wintner, a spokesperson for the Detroit Metro Airport told CNN, Spirit Airlines have been going back to older pencil and paper system - checking people in manually. Instead of checking people in on a first come, first serve basis, agents have been taking people into groups and checking them in based on their departing times. That has led to agents being unable to provide passengers approximate wait times.

And if you're flying Spirit you probably won't be able to get any help online either. As of the time of this posting it appears the computer crash has also led to the website being down.

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