Thursday, January 13, 2011

As American Airlines clashes with Sabre, travel agents suffer

A fight between the big boys is currently hurting the little guys.

With Sabre Holdings announcing previous week that it would drop American Airlines' fares from its system in August and in the meantime make those fares harder to find, some travel agents say their agencies are paying the price.

"I can't have an agent spending all day long checking airline websites for an airfare," told Debbie Stevenson, owner of Ridgmar Travel in Fort Worth. "I feel totally helpless. I'm at the mercy of two big companies, American and Sabre."

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