Air India’s scheduled normal operations, on a daily basis, includes 320 flights. In view of the experience yesterday, the Operations Department drew a contingency schedule for 28th April 2011 wherein operations were reduced by 18% - which amounts to a total of 45 flights. Accordingly, the number of flights as per its contingency schedule will be 45 flights less than normal. Till 1200 hrs, the contingency plan has worked as scheduled and Air India has operated 58 flights. The number of flights cancelled since 0001 hrs today is 16.
Meanwhile Air India has strengthened its Call Centre operations with a view to keep its passengers informed and to ensure that minimum inconvenience is caused to them. The numbers of ‘floor walkers’ have also been increased at major airports to assist the passengers being accommodated on other airlines or in revalidation / refund of tickets, as desired by the passengers.
Meanwhile Air India has strengthened its Call Centre operations with a view to keep its passengers informed and to ensure that minimum inconvenience is caused to them. The numbers of ‘floor walkers’ have also been increased at major airports to assist the passengers being accommodated on other airlines or in revalidation / refund of tickets, as desired by the passengers.
No comments:
Post a Comment